Turn every post-purchase moment into loyalty

Route helps you reduce costs, increase revenue and retain customers

PLATFORM

Discover our AI powered platform

Route unifies protection, tracking, and returns all in one place.

Protect

Package protection saves you time and money by letting Route handle the cost and resolution of lost, stolen or damaged packages.

97%

Customer Satisfaction

Track

Route’s patented visual tracking experience keeps customers 10x more engaged and drives repeat purchases.

75%

Less WISMO tickets

Returns

Route’s return and exchanges product results in 42% less refunds, 20% less support tickets, and increases customer LTV.

42%

Reduction in Refunds

Route AI powers swift resolution, fraud defense, and personalization.

Route in numbers

1.4B

Packages Tracked

$20B

Protected GMV

97%

Customer Satisfaction

Billions

Real World Data Points

Real shoppers. Real results.

Errol solved my problem while I was out for a bike ride...great job!

SCHEELS

Verified Shopper

Great customer service! Took care of my issue within minutes of submitting my claim.

BYLT

Verified Shopper

I appreciate the service. This was my first time having to submit a claim and I'm so glad I choose the extra protection!

Farmgirl Flowers

Verified Shopper

My missing order was replaced without having to pay. Very cheerful!

Nutrafol

Verified Shopper

Route integrates seamlessly with platforms like Shopify, BigCommerce, Salesforce Commerce Cloud, and more.

Cash Back. Built in.

Offer shoppers a discount on their next purchase when they add protection, turning coverage into conversion.