Returns that protect your margins.

Route Returns helps brands reduce refunds and recover margin with optimized exchange flows, intelligent routing, and robust analytics.

RETURNS AUTOMATION

Your AI-driven, exchange-first returns portal.

Reduce refunds, decrease your return rate, and delight your customers.

Exchanges

The most robust exchanges product on the market including like-for-like and new product exchanges, personalized recommendations, instant exchanges, and clean exchange reporting.

Returns

Returns management software with a fully-automated returns portal, branded emails, and workflows - everything your team needs to spend less time on returns, and to keep customers coming back.

Analytics

Powerful analytics through real-time dashboards, deep platform integrations, APIs for your BI tool, and flexible exports to analyze and optimize your returns data.

42%

Less refunds

12%

Less shipping trips

99%

Less returns fraud

$1B+

Returned GMV

WHAT IT DOES

A returns platform built to reduce costs and build loyalty.

Most returns cost more than the item itself. Route uses automation and intelligent decisioning to cut label spend, lower processing costs, and deliver a seamless customer experience.

26-40%

E-commerce return rate

$248B

Goods returned last year

$7-$9

Average label cost

Returns coverage

Peace of mind returns.

Customers opt in at checkout for return coverage, giving them peace of mind and a free return if plans change. Covered by Route.

Fraud Prevention

Tools to reduce fraudulent returns.

Use AI to verify item condition to detect discrepancies, prevent fraud, and protect your bottom line.

SMART SHIPPING

Intelligent routing built to lower costs.

Build workflows based on the item condition or other criteria, and route items to the most profitable destination like resale, direct-to-customer, or warehouse, to reduce shipping trips.

Customizations

Built to match your brand.

Fully customize emails, returns portal, and customer messaging. Control language, tone, and design so returns feel native to your brand, not ours.

In-Store Returns

Unify in-store and online returns.

Drive foot traffic with hassle-free in-store returns. Turn return moments into opportunities for exchanges and new purchases.

Workflows

Endless Workflows to put returns on auto-pilot.

Not all returns are the same: ship returns to different locations using different carriers based on endless criteria. Full flexibility for impactful cost-savings.

Brand Showcase

Hear what our customers have to say

“We’ve seen about a 20% reduction in cases involving customer confusion around the returns experience. Making the right exchange item easier to find has had a huge impact on our support volume.”
Trevor Humphrey, VP of Customer Experience

"We have seen better fraudulent controls and behaviour with the use of their AI."
Mike Wu, Director of Ecommerce

“We were growing quickly, but so were our returns. We needed a way to reduce refunds, lower shipping costs, and provide a better customer experience without compromising our sustainability values.”
Tom Holmes, Founder of Tom's Trunks

RETURNS & EXCHANGES

See how returns should work.