AI powered package protection that turns issues into loyalty.

Protect every order from loss, theft, or damage. Route resolves issues effortlessly with AI and keeps your customers coming back.

HOW IT WORKS

From issue to resolution in seconds

Add Protection

Shoppers add Route Package Protection at checkout for instant coverage on loss, theft, or damage.

Shipping Issue

If something goes wrong in transit, customers file a claim in seconds, anytime, anywhere.

Easy Resolution

AI verifies most claims and triggers a replacement or refund, no tickets, no hassle.

97%

Customer Satisfaction

$20B

Protected GMV

1.6M

Claims Resolved

$10M

Fraud Prevented

TESTIMONIALS

Real shoppers. Real results.

“Package was delayed for weeks, but the Route experience was so fast and smooth. I had a replacement instantly.”
Verified Shopper

“Two items missing. Filed through Route and had replacements approved in minutes. It saved the experience.”
Verified Shopper

“My order was stolen off my porch, and Route took care of everything. No hassle. I will always add it.”
Verified Shopper

Cash Back Add On

Cash Back. Built in.

Offer shoppers a discount on their next purchase when they add protection, turning coverage into conversion.

Returns Coverage Add On

Let Route handle the return fees too.

Add Returns Coverage to cover shipping, restocking, and other return costs. Give customers peace of mind and improve satisfaction at checkout.

Fraud Prevention

Fraud prevention with AI precision.

Route uses AI fraud detection to block risky claims while keeping the experience fast and seamless for real customers.

Compliance

Route is a fully licensed package protection provider.

Many package protection and self insurance providers bypass Department of Insurance regulations. That exposes merchants to legal, financial, and reputational risk.

Route holds Department of Insurance authorization in all 50 states. This level of compliance requires years of filings, audits, and regulatory approvals. It protects your customers and your brand from liability.

Brand Showcase

Trusted by the world’s most-loved fashion brands.

Merchants choose Route to cut support volume, boost CLTV, and deliver standout post-purchase experiences.

“Route has been an invaluable tool in streamlining our customer service by eliminating manual support tasks.”
Katie Brown, Daily Drills

13,000 brands, plus yours.