Zero Cost. All Reward.

Route’s AI-powered post purchase platform gives your customers peace of mind, drives loyalty, and can earn you more.

Standard

Access the entire post-purchase platform with consumer funded pricing, customized for the problems you want to solve. No monthly or hidden fees. Zero cost, zero risk, full coverage.

$0/month

Best for: Brands turning post-purchase into profit.

• Allow your shoppers to opt-in to world class package protection, free returns and more.
• Unified access to the entire Route platform
• Custom configuration for your needs
• Eligible for Merchant Incentive Program

Custom

Design a custom package - available for brands wanting a mix of funding options or those wanting to use the Route platform to solve specific post-purchase problems.

Custom pricing

Best for: Brands with unique business models.

• Flat fee, volume based, and consumer funded pricing options
• Unified access to the entire Route platform
• Monthly billing cycles
• API and custom integrations

Why Route Always Pays for Itself

Zero cost to you

Access the full Route platform:  Protect, Track, Cash Back, Engage, and Returns at no cost to your business.

Earn with every transaction

Drive new revenue through consumer-funded package protection and returns, with eligibility for the Merchant Incentive Program on every covered order.

Loyalty that lasts

Deliver a post-purchase experience that turns shipping, tracking, and returns into moments of trust that keep customers coming back.

Trusted by the world’s most-loved fashion brands.

“Route has been an invaluable tool in streamlining our customer service by eliminating manual support tasks.”

Katie Brown, Daily Drills

$340k

Saved in refunds and replacements

135k

Orders protected

93%

Customer satisfaction

Frequently asked questions

Who is Route for?

Merchants can use Route for solving multiple ecommerce post purchase problems, like offering package protection on shipments, best in class order tracking, returns and exchanges, and more. Shoppers can use Route to track all their packages in one place, make repeat purchases, and resolve issues.

What Shopping Platforms Does Route support?

What is Route's pricing model for package protection?

How can I cancel or modify my package protection coverage, and is there a penalty for doing so?

What are Route's claim policies?

How are claims processed and what is the timeframe for claims resolution?

Does Route offer real-time tracking for all carriers?

Join 13,000+ brands growing with Route.

See why leading brands trust Route to turn every order into loyalty.