Route Help Center: Support for Merchants & Shoppers
# Find answers fast. We're here to help.
Search our knowledge base, browse FAQs, or contact support for personalized help
Shoppers
Need help with your order?
Quick Links:
- Help Center Home
- Track packages
- Start a Return or Claim
- Check claim status
- Route Package Protection fees
- Returns
Merchants
Running a store with Route?
Quick Links:
- Help Center Home
- Pricing
- Billing and reimbursements
- Claims process
- Returns
- Integration troubleshooting
- Merchant Portal access
Frequently Asked Questions
Merchants
Shoppers
Why am I not receiving my reimbursements?
Route offers non-contract and contracted plans. Non-contract plans provide package protection but do not include reimbursements. Contracted plans offer revenue sharing and reimbursement eligibility. Learn more
Why do I owe Route money, I thought it was a free service?
How to set up a Payment Account
How to set up a Reimbursement Account
Need help with something else?
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